CIS-CSM - TRUSTABLE SERVICENOW CERTIFIED IMPLEMENTATION SPECIALIST - CUSTOMER SERVICE MANAGEMENT EXAM NEW STUDY NOTES

CIS-CSM - Trustable ServiceNow Certified Implementation Specialist - Customer Service Management Exam New Study Notes

CIS-CSM - Trustable ServiceNow Certified Implementation Specialist - Customer Service Management Exam New Study Notes

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Tags: CIS-CSM New Study Notes, Exam CIS-CSM Study Guide, Standard CIS-CSM Answers, Exam CIS-CSM Braindumps, Exam CIS-CSM Practice

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ServiceNow offers a range of training courses and resources to help professionals prepare for the CIS-CSM exam. These courses cover topics such as CSM application design, configuration, and implementation planning. ServiceNow also offers practice exams to help professionals assess their readiness for the certification exam. With the right preparation and study, professionals can pass the CIS-CSM exam and earn a valuable certification in CSM implementation and configuration.

The ServiceNow CIS-CSM Exam consists of 60 multiple-choice questions, and the test-taker is given 90 minutes to complete it. The passing score for the exam is 70%, and the test is taken online. CIS-CSM exam is proctored, which means that the test-taker is monitored throughout the exam to ensure that they are not cheating.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q13-Q18):

NEW QUESTION # 13
What are the types of units used to measure entitlements? (Choose two.)

  • A. Hours
  • B. Cost
  • C. Case
  • D. Contract

Answer: A,C

Explanation:
Entitlements are counted on a per unit basis. The Unit field on the Service Entitlement form defines the unit type, either cases or hours.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-entitlements.html


NEW QUESTION # 14
Which of the following roles cannot update a consumer's record?

  • A. sn_customerservice_manager
  • B. admin
  • C. sn_customerservice_agent
  • D. sn_customerservice.consumer_agent

Answer: C

Explanation:
Explanation


NEW QUESTION # 15
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

  • A. Open An Incident
  • B. Knowledge Base
  • C. Service Catalog
  • D. Community

Answer: B,C,D

Explanation:
Explanation


NEW QUESTION # 16
Match the business rule to its function in the Self-Service Portal.
Hot Area:

Answer:

Explanation:

Explanation

Explanation


NEW QUESTION # 17
Which feature allows for the creation and management of product data and relationships within the CSM application?

  • A. Demand Management
  • B. Problem Management
  • C. Product Model management
  • D. Incident Management

Answer: C


NEW QUESTION # 18
......

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